Delays in Shipping Orders
Dear customers, We wish to bring to your attention that we are experiencing longer than usual shipping times. This is primarily due to the nation-wide increase of online orders and work restrictions regarding Covid-19. These restrictions are slowing down all businesses across Australia, and the high demand of freight are overloading our courier services. As a result, this is something that we are not in complete control of. However, we are committed in continuing to give you the best online experience that we can, and have your orders delivered as soon as possible. We recommend that if you are making a particular purchases that you required by a specific deadline, that you allow more than a week for delivery.
Delays in Communication
Similarly to the increase of online orders, telecommunications have also increased. We ask that you be patient while waiting to hear back from us, whether this is over the phone or via email. We will get back to you as soon as we can.
For instructions on how to view your shipment tracking, please see our Order Tracking page. --- We sincerely apologise for the inconvenience during these times, and thank you for your patience. Many thanks, Franca and Team at Extreme Skates.